2025 → futures

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e m b e d d e d s u b - p a g e n a v i g a t i o n
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I can provide and/or create case studies upon request in order to provide a more traditional overview of how I contributed to bringing a project to fruition

2025 → onward into the futures 👀

Since late February of 2025 I’ve been working at Hims & Hers, supporting the Fulfillment and Pharmacy domain, within Care + Fulfillment.

I'm the first and (for now) only in-title UX Designer at Hims & Hers and the 2nd of now four folks on the nascent Care + Fulfillment Design team. We're part of the Product Design group (under the VP of Product Design) within Creative (under the Chief Design Officer).

I'm primarily supporting the Fulfillment and Pharmacy, which owns internal Pharmacy, Fulfillment, and Warehouse Management systems, integration with 3rd party systems, and enabling on-site Operations in a SOX compliant manner.

The work owned by the Fulfillment and Pharmacy domain generally encompasses:

  • Materials Readiness and Controls
  • Fulfillment Distribution
  • Pharmacy Dispensing
  • Outbound Fulfillment Management
  • Compounding Execution.

As the first Staff IC Designer hired to support Care + Fulfillment I proved the value of Design support for our operationally-intensive domain, establishing Design as a core function for Fulfillment and Pharmacy within Care + Fulfillment.

This led to:

  • our x-function teammates advocating for continued Design support during organizational restructuring
  • our x-function teammates helping my boss (a Sr. Director) and Product Design Leadership advocate for additional (much needed) headcount
  • another Designer being hired to support Fulfillment and Pharmacy + another Designer being hired to support Care
    • I onboarded the new Designer for Fulfillment and Pharmacy and transitioned work to them so I now support 3.5 of our sub-domains and not all 5, collaborating very closely with a Product team of 7, an Engineering team of 30+ TPMs, FE and BE Engineers, and large Fulfillment + Pharmacy Operations teams

Starting in Q3 ‘25 and extending to the present and likely through Q1 ‘26, during a period of inter-domain turbulence in terms of Product Management headcount, I stepped up beyond the remit of my role and beyond my functional capacity as a Staff IC Designer to engage more as a PM typically would. In doing so I’ve filled gaps, connected dots across multiple ambiguous upstream efforts, kicked off many projects and programs, and for projects and broader programs being scoped and refined before being kicked off provided much needed context for new PMs and new + tenured TPMs, FE Engineers, BE Engineers .