In 2023 our team was re-org’d into the Platform Solutions group within the Core Services sub-division of Product & Technology. I’m now leading different focus areas of work and have thus far been able to operate in a manner that aligns a bit more closely with my strengths and preferences, focusing on further upstream Service-Systems efforts as opposed to more tactical delivery support of software products and their UI touch points.

Converted to a full-time XD* role w/in the Experience Ecosystem cohort of the broader Experience Platform practice team within the Experience Design (XD) function.

W2 contract w/ Expedia Group working with the Platform Design (Platform Tools & E2E Experience Vision) team w/in the XD* Experience Platform group.

An emerging mix of Design Strategy, Service Design, Facilitation, and Experience Design, supporting efforts to bridge near-term (day to day) Product Strategy implementation and longer-term Platform Strategy vision, by design.

🗓November ‘21 → January '22 🗓

Role: Content + Project Lead

Anchored the design and facilitation of a workshop intended to foster continued engagement post Stigma of Addiction Summit, which is part of an ongoing collaborative effort between Shatterproof and the Dell Medical School Dept. of Internal Medicine.

🗓November → December '21 🗓

Role: Systems Designer

Supported the design and facilitation of a day long convening in collaboration w/ the MIT Legatum Center for Development and Entrepreneurship which will inform a forthcoming White Paper.

I had the absolute pleasure of offering Rebekah Scott + Christina Shields web design + development advice and guidance as they brought the initial version of their Anatomy of a Bill concept to fruition over the course of 2021. Major props to them.

🗓July → November '21 🗓

Studio Project, Content Lead

[Systemic Design] [Mapping]

Austin Design Week 2021, Content Lead

Role: Systems Designer + Design (Prototyping) Lead

[Design Research] [Design Strategy] [Service Design] [Mapping; Experience, System]

🗓January '21 → July '21 🗓

Working with the Dell Med School Department of Internal Medicine to help us assess and improve transitions of care from Dell Seton Medical Center to outpatient facilities.

Phase 2: Understanding

🗓April → June 2021 🗓

Designer leading our mapping efforts to make sense of primary research learnings

Phase 1: prolonged initial Design Sprint

🗓January → March 2021 🗓

What we did:

This phase of work culminated in the design and testing of two prototypes to improve how the discharge summary is written during a two-week testing period:

My role and contribution to this collaborative effort:

Role: Co-Initiator + Co-Content Lead

🗓November 2020 → ongoing internal effort 🗓

[Information Architecture] [System Mapping]

[Design-Futures] [Systemic Design] [Design Education]

Supporting the development of our institute capabilities in Design-Futures and Systemic Design

Role: Designer + interim Content Lead

[Design Strategy] [Service Design] [Facilitation]

Staying engaged in the Corage project through Q1 acting as an interim Content Lead

Workshop creation, planning, and facilitation

[Systems Thinking] [System Mapping] [Service Design]

🗓January '21 → February '21 🗓

I was accepted into the first cohort of Systems Thinking for Service Designers from Design Dissolve. I'm one of two cohort members living in the Americas, and am the only American in the cohort, which I've quite enjoyed. I completed this training in late February of 2021 and have received a Certificate of Completion.

on the WWW with Ian, Shelby, Steven, and Peter

[Product Design]

You can check out an overview of our public beta via Projector:

[Design Futures] [Community of Practice] [Nonprofit]

Role: Lead Organizer with support from my Co-Organizers iliana Martinez and Mirandy Kim

on my own outside of work at a nice leisurely pace as i've interest and head-space

📝→ 2021 projects